Shopify App Billing
Choose, approve, and cancel the Vendo Shopify app subscription, and understand the billing messages on the Billing page.
Last reviewed September 15, 2026
The Billing page manages the subscription of the Vendo Shopify app. You approve the charge in Shopify. This page is not for workspace plans or AI credits in the Vendo web app.
Your destinations run only with an active subscription. Without one, the Vendo app opens the Billing page when you open another page.
Choose a plan
- In the Vendo app, click Billing.
- If you have a promo code, enter it in Have a promo code?.
- If you entered a promo code, click Apply.
- On the plan that you want, click Select followed by the plan name.
- In Shopify, review and approve the subscription.
Each plan shows its monthly price. After you apply a promo code, Shopify shows the discount on the approval page.
Your current plan shows Current Plan. A plan that you can no longer select shows Legacy plan.
Billing messages
| Message | Meaning |
|---|---|
| Beta usage is not billed | Vendo counts imported orders during beta, but Shopify does not add usage charges. The page shows the orders imported in the current billing period. |
| Your existing subscription is grandfathered | Your current subscription does not change. New usage pricing applies only if you approve an eligible new plan. |
| We couldn’t confirm your subscription | Shopify did not answer, so the status is unknown. Plan changes are paused to prevent a duplicate charge. Click Check again. |
| Cancellation in progress | Vendo saved the cancellation and is still confirming billing and tracking shutdown. |
| Subscription cancelled | Your destinations are paused and your configuration is saved. |
Cancel the subscription
Caution: Cancel pauses all your destinations, including customer events and the theme extension. The app stays installed and Vendo keeps your configuration.
- In the Vendo app, click Billing.
- Click Cancel subscription.
- In the Cancel subscription? window, click Cancel subscription.
To start again, select a plan.