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Account ManagementNotifications

Notification System

Vendo’s notification system keeps your team informed about pipeline events, integration health, and billing alerts across multiple channels.

Channels

ChannelDescriptionStatus
Web (In-App)Bell icon notifications in the Vendo dashboard. Always enabled.Available
EmailEvent-triggered emails via Customer.io. Configurable per event type.Available
SlackMessages posted to your team’s Slack channel via OAuth bot.Available
PushBrowser push notifications.Coming Soon

Event Types

Vendo tracks 20 event types across 5 categories. Each can be independently enabled or disabled per channel.

Sources

EventDescriptionDefault Channels
source.connectedA new source was successfully authenticatedWeb
source.auth_expiredOAuth token refresh failed — reconnection neededWeb, Email, Slack
source.disconnectedSource was disconnected or credentials revokedWeb, Email, Slack

Jobs

EventDescriptionDefault Channels
job.startedA sync job began executingWeb
job.completedA sync job finished successfullyWeb
job.failedA sync job failed with an errorWeb, Email, Slack
job.stalledA job has been running longer than expectedWeb, Email, Slack
job.daily_summaryDaily digest of job activityEmail
job.weekly_summaryWeekly digest of job activityEmail, Slack

Integrations

EventDescriptionDefault Channels
integration.configuredA new integration was set upWeb
integration.sync_failedAn integration sync failedWeb, Email, Slack
integration.disconnectedAn integration was disconnectedWeb, Email, Slack

Billing

EventDescriptionDefault Channels
billing.usage_75Usage credits reached 75% of included amountWeb, Email
billing.usage_90Usage credits reached 90%Web, Email, Slack
billing.usage_100Usage credits exhaustedWeb, Email, Slack
billing.payment_failedPayment charge failedWeb, Email
billing.subscription_changedPlan was upgraded or downgradedWeb, Email

Announcements

EventDescriptionDefault Channels
announcement.new_featureNew feature announcementWeb
announcement.beta_inviteBeta feature invitationWeb, Email
announcement.maintenanceScheduled maintenance noticeWeb, Email, Slack

Managing Preferences

Per-User Settings

Each team member can configure their own notification preferences:

  1. Go to Settings > Notifications
  2. Toggle channels on/off: Web, Email, Slack
  3. Set Quiet Hours to suppress email and Slack during off-hours
  4. Customize per-event preferences in the event matrix

Quiet Hours

Quiet hours suppress email and Slack notifications during specified times. Web notifications are always delivered.

  • Enable/disable quiet hours
  • Set start and end times (30-minute increments)
  • Choose your timezone
  • Notifications sent during quiet hours are silently dropped (not queued)

Slack Integration

Setup

  1. Go to Settings > Notifications
  2. Click Connect Slack
  3. Authorize the Vendo bot in your Slack workspace
  4. Select a channel for notifications
  5. Choose which event types to send to Slack

What You Get

  • Rich Block Kit messages with contextual information
  • One notification per event (no spam)
  • “View” buttons linking directly to the relevant page in Vendo
  • Event-specific formatting with emoji indicators

Disconnecting

Go to Settings > Notifications > Slack and click Disconnect. This removes the bot token and stops all Slack notifications for your team.

Email Notifications

Email notifications are sent via Customer.io when triggered. Each event type can be independently enabled or disabled for email delivery.

Email respects quiet hours — if a user has quiet hours enabled and an event fires during that window, the email is suppressed.

Troubleshooting

Not receiving notifications

  1. Check Settings > Notifications to ensure the channel is enabled
  2. Verify the specific event type is toggled on for your desired channel
  3. Check if quiet hours are active (email/Slack only)
  4. For Slack, verify the bot is still connected and the channel exists

Slack notifications not arriving

  1. Ensure the Vendo bot is still authorized in your Slack workspace
  2. Check that the selected channel hasn’t been archived or deleted
  3. Verify event types are enabled in Slack notification settings
  4. Check the Vendo bot hasn’t been removed from the channel

Email notifications going to spam

  1. Add noreply@vendodata.com to your email contacts
  2. Check your email provider’s spam filters
  3. Verify your email address is correct in your profile settings
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